Responsible Gaming
Last updated: April 2, 2026 · Playfina Ltd · playfina.team · [email protected]
1. Our Commitment
Playfina is unconditionally committed to providing a safe, fair, and responsible gambling environment. We believe gaming should be an enjoyable form of entertainment — never a source of financial hardship, emotional distress, or harm. We operate in full compliance with the responsible gaming requirements of our Curaçao eGaming license (#365/JAZ) and voluntarily adhere to the standards set by GamCare, GambleAware, and the Responsible Gambling Council. Our team receives regular training in recognizing and responding to signs of problem gambling. If you have concerns about your gambling behaviour, please contact us immediately at [email protected].
2. Protective Tools — Limits & Controls
Players can configure the following protective limits at any time via Account Settings › Responsible Gaming: Deposit Limit (daily, weekly, monthly cap on incoming funds); Loss Limit (daily, weekly, monthly cap on net losses); Wagering Limit (cap on total bets placed within a period); Session Time Limit (automated logout after a defined duration, with an optional reminder at intervals you choose); Reality Check (periodic on-screen reminder showing elapsed time and net session result). All limit reductions take effect immediately. Limit increases are subject to a mandatory 72-hour cooling-off period to prevent impulsive decisions.
3. Self-Exclusion
Players who wish to take a break from gambling may request self-exclusion for periods of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion your account is fully locked, all deposit methods are blocked, pending withdrawals are processed normally, and all marketing communications cease immediately. Self-exclusion cannot be reversed during the chosen period. To activate self-exclusion, email [email protected] with the subject line SELF-EXCLUSION, specifying the duration. The exclusion takes effect within 24 hours. We strongly encourage self-excluding players to also register with national self-exclusion schemes such as GAMSTOP (UK residents).
4. Recognising Problem Gambling
Problem gambling can develop gradually and affect players of any background. Common warning signs include: gambling with money allocated for essential living expenses (rent, bills, food); chasing losses by increasing bet sizes or session lengths; lying to family, friends, or colleagues about gambling activity; feelings of anxiety, restlessness, or irritability when attempting to reduce or stop gambling; repeated failed attempts to cut back or quit; borrowing money or selling possessions to fund gambling. If you recognise any of these signs in yourself or someone you know, we strongly encourage use of our self-exclusion tools and contact with a professional support service.
5. Support Organisations & Protecting Minors
Free, confidential support is available 24/7 from: GamCare (gamcare.org.uk · 0808 8020 133); Gamblers Anonymous (gamblersanonymous.org); BeGambleAware (begambleaware.org); GambleAware National Helpline (0808 8020 133). Playfina is strictly an 18+ platform. We employ age verification systems and manual review processes to prevent underage access. All parents and guardians are strongly encouraged to install parental control filtering software (Net Nanny, CYBERsitter, Gamban) on household devices. If you suspect a minor has accessed our platform, report this immediately to [email protected] and we will investigate and act within 24 hours.