Privacy Policy
Last updated: April 2, 2026 · Playfina Ltd · playfina.team · [email protected]
1. Data Controller
Playfina Ltd is the data controller for all personal data collected through playfina.team. We are committed to protecting your privacy in full compliance with the General Data Protection Regulation (GDPR) and all applicable data protection legislation. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights in relation to that data. For all privacy-related enquiries, contact our Data Protection Officer at [email protected].
2. Data We Collect
We collect the following categories of personal data: (a) Identity data — full name, date of birth, government-issued ID number; (b) Contact data — email address, phone number, residential address; (c) Financial data — payment method details, transaction history, deposit and withdrawal records; (d) Technical data — IP address, browser type and version, device identifiers, operating system, session logs; (e) Usage data — game history, wagering patterns, login timestamps, session duration; (f) Communications data — complete records of all correspondence with our customer support team; (g) Verification data — copies of identity documents submitted for KYC compliance.
3. How We Use Your Data
Your personal data is used for the following purposes: account registration, management, and verification; processing deposits, withdrawals, and bonus activations; complying with legal and regulatory obligations including KYC and AML requirements; personalizing your gaming experience and delivering relevant promotional content (with consent); fraud prevention, security monitoring, and platform integrity; providing customer support and resolving disputes; improving our platform through aggregated analytics; and communicating service updates, security alerts, and policy changes. We will not use your data for any purpose incompatible with those listed above without your explicit consent.
4. Legal Basis for Processing
We process your data on the following legal grounds: (a) Contractual necessity — data required to create and manage your account, process transactions, and deliver our services; (b) Legal obligation — data processed to comply with KYC, AML, tax reporting, and other regulatory requirements; (c) Legitimate interest — fraud detection, security monitoring, platform analytics, and responsible gaming assessments where these interests are not overridden by your rights; (d) Consent — marketing communications and non-essential cookies, where you have provided explicit, freely given, and revocable consent.
5. Data Sharing & Third Parties
We share personal data only with: licensed payment processors (Visa, Mastercard, PayPal, Skrill, Neteller, crypto providers) to facilitate transactions; identity verification partners for KYC compliance; fraud detection and AML screening services; cloud infrastructure providers operating under strict data processing agreements; and regulatory authorities, law enforcement, or courts where legally required. We do not sell, rent, or trade personal data to third parties for commercial purposes. All third-party processors are contractually bound to handle your data in accordance with GDPR and our privacy standards.
6. Your Rights & Contact
Under GDPR, you have the right to: access a copy of all personal data we hold about you; request rectification of inaccurate or incomplete data; request erasure of your data (right to be forgotten) where no overriding legal basis exists; restrict or object to processing in certain circumstances; and receive your data in a portable, machine-readable format. To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 calendar days. You also have the right to lodge a complaint with your national data protection supervisory authority if you believe your rights have been infringed. Data is retained for a minimum of 5 years post-account closure to comply with AML regulations.